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Help & Support Center

Let's Start Finding you Support

To Begin, please continue below to view our Quick Answers for commonly asked questions.

Quick Answers

These are currently resolving around 93% of customers questions.

Product Information

Will this work on my Computer?

The compatible Operating Systems are stated on the product page. Please ensure your Operating System is listed.

Does it include physical media?

No, this is an instant download only, nothing will be shipped.

Is there a free trial available?

Unfortunately we do not offer free trials.

Downloading

How do I Download my Software or view my License Key(s)?

The link to Download your Software and view your License Key(s) is emailed to you after payment clears. This usually takes a couple minutes after you place your order, but may take longer in some instances.

Please also check your spam/junk folder.

I never received an Email with my Download Link or it is not working.

If you need the Download Link Email resent, you can use our Download Recovery Page here.

I Downloaded my Software, but I cannot find it on my Computer?

The Software is usually Downloaded to your "Downloads" folder on your computer.

Refunds and Cancellations

What is your Refund Policy?

Please consult our Refund Policy here.

How do I Request a Refund?

Please click here to contact us so we can try and resolve your issue before requesting a refund.

How do I cancel my SoftwareCW Plus Membership?

You can cancel your SoftwareCW Plus Membership here.

Support

Why do you not offer support over the Phone or Instant Chat?

Due to the Nature of Computer Software, Support takes time for us and our Brands to investigate and research the root cause of issues.

Also so we can provide illustrations, literature, and instructional videos to answer your questions.

So Phone Calls or Instant Chat would result in an Email followup most of the time regardless.

Answer not found Above? Continue Below

  • I Need Technical Support

    This would include issues with installation of your Software, activation of your Software or the use of your Software.

  • I Need Order Support

    This would include order refunds, non-receipt of order related emails, non-receipt of Software or License Key(s), etc.

  • I Need Pre-Order Support

    This would include questions about a Software product before placing an order, volume quotes, press inquiries, partnership inquiries, etc.





















Technical Support

Please Choose your Software's Brand below for Technical Support





















Order Support

This would include order refunds, non-receipt of order related emails, non-receipt of Software or License Key(s), etc.

We will respond by email within 48 hours. Usually much faster.

Sending multiple messages will only delay our response.











Pre-Order Support

This would include questions about a product before placing an order, volume quotes, press inquiries, partnership inquiries, etc.