Help & Quick Answers

Quick Answers

Product Information

Will this work on my Computer?

The compatible operating systems are stated on the product page. Please ensure your operating system is listed.

Does it include physical media?

No, this is an instant download only, nothing will be shipped.

Is there a free trial available?

Unfortunately we do not offer free trials.

Downloading

I placed an order, but have not received my download email?

Please ensure you are checking the same email address you entered on your order. Also check your spam/junk folder.

How do I Download my Software or View my License Key(s)

The link to download your Software and view your License Key(s) was emailed to you after purchase.. Please ensure you are checking the email address you listed on your order as well as your spam/junk folder.

I downloaded my software, but I cannot find it on my Computer?

The software is usually downloaded to your "Downloads" folder on your computer.

Refunds and Cancellations

What is your Refund Policy?

Please consult our Refund Policy here.

How do I Request a Refund?

If you believe you Qualify for Refund according to our Refund Policy, Please contact us below.

How do I cancel my Download Protection?

To cancel your Download Protection, log into your account here.

Support

Why do you not offer support over the Phone or Instant Chat?

Due to the Nature of Computer Software, Support takes time for us and our Brands to investigate and research the root cause of issues.

Also so we can provide illustrations, literature, and instructional videos to answer your questions.

So Phone Calls or Instant Chat would result in an Email followup most of the time regardless.

Still Need Help?

Your Name

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Operating System (Required if you've placed an order)

If you are receiving an error message, please paste it here

What can we help you with?

We will respond by email as soon as we have an update.