How can we help you?

How can we help you?

Please view our frequently asked questions before contacting us.

I need help with my order

Where is my Serial Number/License Key?

The link to view your license key was emailed to you after purchase. If you cannot locate it, please also check your spam/junk folder.

You can also log into your account here.

Locate your order and click the “View License Key and Download” button. The key is on the following page.

How do I download my software?

The link to download your software was emailed to you after purchase. If you cannot locate it, please also check your spam/junk folder.

You can also log into your account here.

Locate your order and click the “View License Key and Download” button. The key is on the following page.

My Serial Number/License Key is not working

If you are having trouble activating your software, please ensure it is typed correctly. Also try typing it rather then copying and pasting. If it still will not work, please contact us below.

My software won't download

When you download the software, it usually downloads into your download folder on your computer.

If you are still having problems, please try a different internet browser.

Refunds

Can I return my product for a refund?

If it states "This item has a 30 day money back guarantee." on the product page, you can try the software for up to 30 days. Within 30 days, you can cancel and refund your order from within your account with us. After 30 days, please direct all concerns to the Manufacturer.

If it states "This item is Noncancelable and Nonreturnable. Please ensure system compatibility before purchase." on the product page, the item cannot be cancelled or returned. Please direct all concerns to the Manufacturer.

How do I request a refund?

If you qualify for a refund according to above, you can log into your account and click the "Cancel and Refund Order" button for your order.

If you do not qualify, you will not be able to cancel or refund your order.

Payment

What payment methods do you offer?

We accept all major credit cards. We also accept PayPal, Google Pay, Venmo, Apple Pay.

Other

What is your Privacy Policy?

Our privacy policy can be found here.

What are your Terms of Service?

You can view our Terms of Service here.

Do you offer Government Contracts?

Yes, you can view more information here.

Tell me more about SoftwareCW

SoftwareCW is a growing provider of computer software for personal, business, governmental and educational institutions. Headquartered in Texas, SoftwareCW offers many of the latest and most popular software titles at deeply discounted prices. Whether you need one piece of discontinued software or deep quantities of mainstream software, we are committed to offering you extraordinary customer service and making your software purchase an enjoyable experience.

Send us a message!

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